Shipping & Returns

  • All food and beverage products are non-returnable. 

  • Return Policy for all other items: Our policy lasts 12 days. If 12 days have gone by since the date of purchase, unfortunately, we cannot offer you a refund or exchange.

  • To be eligible for a return, the item must be unused and in the same condition that you received it in. It must also be in the original packaging. 

  • To complete your request for return, we require a receipt or proof of purchase. 

 

Refunds (if applicable):

  • Once the item you wish to return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 35 days.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, kindly contact your credit/debit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at pilaocoffeecare@gmail.com

Exchanges (if applicable):

  • We only replace items if they are defective or damaged. If you receive a defective or damaged product, kindly send us an email at pilaocoffeecare@gmail.com and return the item to: A 13/22 Vyankatesh Nagar, KDK College Road, Nandanvan, Nagpur - 440009, and we will send you a replacement at the earliest.

Shipping:

  • To return your product, you should mail your product to: A 13/22 Vyankatesh Nagar, KDK College Road, Nandanvan, Nagpur - 440009.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.